eelj Casino Privacy Policy

§ 01Introduction & Scope

This Privacy Policy ("Policy") describes how eelj Casino ("eelj," "we," "us," or "our") collects, uses, stores, shares, and protects personal information relating to individuals ("you," "your," or "Data Subject") who access or use the eelj Casino platform, available at eelj.cam, including all associated services, features, games, and communications.

This Policy applies to all personal data processed in connection with:

• Registration and maintenance of an eelj Casino account
• Deposits, withdrawals, and all financial transactions conducted through the platform
• Participation in casino games, sports betting, bingo, fishing arcade, and all other gaming activities
• Customer support interactions via live chat, email, or any other channel
• Marketing and promotional communications where consent has been provided
• Browsing activity on the eelj.cam website, including through cookies and similar technologies

By accessing or using the eelj Casino platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the platform.

§ 02Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, eelj Casino is the Personal Information Controller (PIC) with respect to personal data processed in connection with your use of the eelj platform.

eelj Casino operates in compliance with applicable Philippine gaming regulations under the oversight of PAGCOR (Philippine Amusement and Gaming Corporation) and is subject to the data privacy oversight of the National Privacy Commission (NPC) of the Philippines.

For all data privacy inquiries, access requests, or complaints, please contact eelj's Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

§ 03What Data We Collect

eelj Casino collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect are set out in the table below.

§ 04How We Collect Your Data

eelj Casino collects personal data through the following means:

4.1 Direct Collection

Data you provide directly to eelj, including during account registration, KYC document submission, deposit and withdrawal requests, customer support interactions, promotional opt-ins, and any other activity where you voluntarily input information into the platform.

4.2 Automated Collection

Data collected automatically as you interact with the eelj platform, including through server logs, cookies, web beacons, pixel tags, and device fingerprinting technologies. This includes your IP address, device information, session data, and browsing behavior within eelj.cam. See Section 8 for detailed information on our use of cookies.

4.3 Third-Party Sources

eelj may receive personal data from trusted third-party sources where this is necessary and lawful, including:

• Payment processors — GCash, Maya, BPI, BDO, Metrobank, UnionBank, 7-Eleven Cliqq, Coins.ph, and USDT TRC20 channel providers, for the purpose of verifying and processing financial transactions
• KYC and identity verification providers — third-party identity verification services used to validate government-issued Philippine identification documents
• Fraud prevention and AML screening services — services that help eelj identify suspicious activity and comply with the Anti-Money Laundering Act of the Philippines
• PAGCOR and regulatory authorities — where information is provided to eelj by regulators in connection with licensing compliance or player protection obligations

§ 05Legal Bases for Processing

Under the Philippine Data Privacy Act of 2012, eelj Casino processes personal data on the following lawful bases:

• Contractual necessity — processing is necessary to perform the contract between you and eelj Casino (i.e., the Terms & Conditions), including operating your account, processing transactions, and delivering gaming services.
• Legal obligation — processing is required to comply with applicable Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act (RA 9160 as amended), and the Data Privacy Act (RA 10173).
• Legitimate interests — processing is necessary for eelj's legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming enforcement, where these interests are not overridden by your rights and freedoms.
• Consent — for marketing communications and certain cookie-based data collection, where we rely on your explicit, freely given, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

§ 06How We Use Your Personal Data

eelj Casino uses the personal data it collects for the following specific purposes:

• Account management — creating, maintaining, and closing your eelj Casino account; verifying your identity and age; managing account security and session authentication
• Transaction processing — receiving and processing deposits through GCash, Maya, and other approved Philippine payment channels; processing withdrawal requests to your verified payment methods; maintaining accurate financial records
• Regulatory compliance — fulfilling eelj's obligations under PAGCOR licensing conditions; conducting AML and Know Your Customer (KYC) checks as required by Philippine law; filing mandatory regulatory reports
• Fraud prevention and security — detecting and preventing unauthorized account access, fraudulent transactions, and other harmful activity; monitoring for suspicious betting patterns or account behavior
• Responsible gaming — monitoring gaming activity to identify indicators of problem gambling; enforcing self-exclusion and account restriction requests; maintaining records of responsible gaming tool usage
• Customer support — responding to your inquiries, resolving complaints, and maintaining records of support interactions for quality assurance and dispute resolution purposes
• Platform improvement — analyzing usage data to improve the eelj platform's functionality, performance, and user experience
• Marketing communications — sending promotional offers, bonus notifications, and platform updates where you have provided consent, and managing your communication preferences

§ 07Data Sharing & Disclosure

eelj Casino may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

7.1 Service Providers

Third-party companies that provide services to eelj Casino in connection with platform operations, including payment processing partners (GCash, Maya, BPI, BDO, Metrobank, UnionBank, Coins.ph), KYC verification providers, fraud detection services, IT infrastructure providers, and customer support platform operators. These parties act as Personal Information Processors (PIPs) under eelj's instruction and are contractually bound to process your data only for specified purposes and in accordance with applicable Philippine privacy law.

7.2 Game Providers

Certified game software providers (such as Pragmatic Play, PG Soft, and JILI Gaming) may receive limited session and wagering data necessary to operate games, settle results, and audit outcomes. Game providers do not receive your full identity data except where required for their own regulatory compliance as certified gaming suppliers.

7.3 Regulatory and Law Enforcement Authorities

eelj Casino will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required to do so by law, court order, or legitimate regulatory demand. eelj will, where legally permitted, notify you of such disclosures.

7.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets involving eelj Casino, your personal data may be transferred to the acquiring entity, subject to the acquirer providing equivalent data protection standards and your being notified of the transfer in advance.

7.5 With Your Consent

eelj may share your data with any other party where you have provided specific, informed consent to such sharing.

§ 08Cookies & Tracking Technologies

eelj Casino uses cookies and similar tracking technologies on the eelj.cam website to enhance platform functionality, maintain session security, and collect usage analytics. The following categories of cookies are used:

• Strictly necessary cookies — essential for the platform to function, including session authentication tokens, security cookies, and load-balancing identifiers. These cannot be disabled without affecting platform usability.
• Functional cookies — remember your preferences such as language settings, game lobby layout, and responsible gaming tool configurations to provide a personalized experience.
• Analytics cookies — collect aggregated, anonymized data about how players use the eelj platform, used to improve navigation and platform performance. eelj uses only privacy-respecting analytics tools for this purpose.
• Security cookies — assist in detecting and preventing fraudulent activity, unauthorized account access, and bot activity.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the eelj Casino platform. Marketing cookies, where applicable, are served only with your consent and can be withdrawn at any time.

§ 09Data Retention

eelj Casino retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The key retention periods applied by eelj are:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years following account closure, as required for AML compliance and PAGCOR audit obligations under Philippine law.
• Financial transaction records — retained for a minimum of five (5) years from the date of each transaction, in accordance with the Anti-Money Laundering Act and PAGCOR record-keeping requirements.
• Gaming session data — retained for two (2) years from the date of each session for dispute resolution, responsible gaming monitoring, and regulatory reporting purposes.
• Customer support records — retained for two (2) years from the date of each interaction for quality assurance and dispute resolution purposes.
• Marketing consent records — retained for as long as you remain opted in, plus one (1) year following opt-out to evidence the consent history.
• Cookie and usage data — retained for thirteen (13) months from collection in line with standard analytics data retention practice.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with eelj's data disposal procedures, unless further retention is required by a specific legal obligation.

§ 10Data Security

eelj Casino implements technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption — all data transmitted between your device and eelj's servers is encrypted using industry-standard TLS protocols, consistent with the security standards used by major Philippine commercial banks for online banking.
• Password hashing — account passwords are stored as one-way cryptographic hashes using bcrypt. eelj cannot reverse-read your password, and it is not stored in readable form anywhere in eelj's systems.
• Access controls — internal access to personal data is restricted to authorized eelj personnel with a legitimate need-to-know basis. All access is logged and audited.
• Payment data tokenization — your GCash number, Maya reference, and bank account details are stored as encrypted tokens rather than as raw financial account numbers.
• Intrusion detection and monitoring — eelj's systems employ real-time threat monitoring, intrusion detection systems, and automated alerts for anomalous access patterns.
• Data breach response — in the event of a personal data breach that poses a risk to your rights, eelj will notify you and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required under RA 10173.

While eelj takes every reasonable precaution, no system is entirely immune to security threats. You are also responsible for maintaining the security of your account credentials. See the Terms & Conditions for your account security obligations.

§ 11Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by eelj Casino. All rights requests should be submitted to eelj's Data Protection Officer using the contact details in Section 15.

eelj will respond to all valid rights requests within 30 calendar days of receipt. We may request additional information to verify your identity before processing any data rights request. There is no fee for submitting a rights request unless a request is manifestly unfounded, repetitive, or excessive, in which case eelj may charge a reasonable administrative fee.

§ 12Children & Minors

If you believe that eelj Casino has inadvertently collected personal data from a person under 21 years of age, please contact our Data Protection Officer immediately at the details provided in Section 15. We will investigate and take appropriate remedial action without delay.

§ 13Cross-Border Data Transfers

eelj Casino's primary data processing operations are based in the Philippines. However, some service providers engaged by eelj — including certain game providers, technical infrastructure providers, and fraud screening services — may process data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, eelj ensures that appropriate safeguards are in place to protect your data, consistent with the requirements of the Philippine Data Privacy Act. These safeguards may include:

• Standard contractual clauses incorporating data protection obligations consistent with RA 10173 requirements
• Binding corporate rules applicable to group entities
• Transfer to jurisdictions recognized by the National Privacy Commission as providing an adequate level of data protection

For more information about the specific safeguards applied to cross-border transfers of your personal data, please contact eelj's Data Protection Officer.

§ 14Policy Updates

eelj Casino reserves the right to update or revise this Privacy Policy at any time. When material changes are made, eelj will provide notice to registered players through the platform, by email to your registered address, or by posting a prominent notice on the eelj.cam homepage. The "Effective Date" at the top of this Policy reflects the date of the most recent revision.

Your continued use of the eelj Casino platform following the publication of an updated Policy constitutes acceptance of the revised terms. If you do not accept the revised Policy, you should cease using the platform and contact eelj's support team to arrange account closure and data handling in accordance with your rights under Section 11.

§ 15Contact & Data Protection Officer

For all data privacy inquiries, personal data access requests, complaints, or correspondence regarding this Privacy Policy, please contact eelj Casino's designated Data Protection Officer (DPO):

• Email: [email protected] — please include "Privacy Request" or "DPO Inquiry" in the subject line
• Live Chat: Available 24/7 through the eelj Casino platform at eelj.cam — average response time under 3 minutes
• Postal: Please request a postal contact address through the live chat channel; eelj will provide this upon request for formal legal correspondence

eelj Casino aims to acknowledge all privacy-related inquiries within 24 hours and to provide a substantive response within 30 calendar days.

If you are not satisfied with eelj's response to a privacy inquiry or complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.

For responsible gaming concerns, please visit the Responsible Gaming page. For general terms of use, please review eelj's Terms & Conditions. Answers to common questions are available on the FAQ page.